Trisa Electronics offers a 5-year warranty on all products from the date of purchase. Excluded are toothbrushes, batteries, and products that do not carry the Trisa logo. For specially marked food centers, we even offer a 7-year warranty!

You can dispose of your device free of charge and in an environmentally friendly way by returning it either directly to us or to a retailer of electrical appliances in your region. Click here for more information.

Our Swiss customers are warmly invited to visit our headquarters in Triengen, LU. Alternatively, you can conveniently contact our customer service via email or telephone. You can find the contact details here. If your device is defective, please send it directly to us for repair. No return number or return slip is required. However, ensure that the device is securely packaged for transport. Please include the following documents:

• The proof of purchase
• A brief description of the issue

Our experienced service team will handle your request quickly and efficiently.

You can contact us via email at info@trisaelectronics.ch or by phone at +41 (0)41 933 00 30.

If you live outside Switzerland, you can find the contact details here.

Our toothbrushes are manufactured in Triengen, Switzerland. To offer our customers a wide range of high-quality household electronics, we also work with carefully selected production partners abroad. These collaborations allow us to develop and offer innovative and reliable products at competitive prices.

Yes, of course! In our showroom in Triengen, Luzern, you can experience and thoroughly test our devices live. Most products are available directly in our warehouse on-site and can be picked up immediately, provided they are not out of stock. Visit us and see for yourself the quality and variety of our products.

Since 2019, we have been increasingly committed to sustainability by using plastic-reduced packaging made from environmentally friendly materials such as egg carton and tissue paper. Our devices can be returned free of charge for environmentally friendly disposal, thanks to our partnership with the SENS Foundation.

Additionally, in 2024, we expanded our solar systems to cover a greater share of our energy needs with environmentally friendly electricity. We also use groundwater cooling and rainwater harvesting to save energy and improve our environmental footprint.

Our delivery times for stock products are typically between 2-3 days. A priority delivery option can be selected during checkout. For orders from Switzerland, packages are delivered directly to your home by Swiss Post. Delivery of large appliances is made only after a delivery date has been agreed with the carrier.

Yes, you can pick up your order directly at our headquarters in Triengen. Please select the option «Pickup» during the ordering process.

Pickup hours:

Monday–Friday:
08:00 – 11:45
13:30 – 17:00

You can pay via bank transfer in advance or conveniently and securely with Postcard, TWINT, or credit card.

Products can be returned or exchanged within 14 days of receipt, provided the following conditions are met:

• The product is undamaged, clean, and complete, including any accessories.
• It is securely packaged for transport.

Please include the following documents:

• The proof of purchase
• A brief explanation of the reason for the return or exchange

The product can either be sent to the specified address (depending on your residence) or handed in at the Trisa Electronics service desk during opening hours.

Service desk hours:

Monday–Friday:
08:00 – 11:45
13:30 – 17:00

The shipping costs depend on the size and weight of the package. These are calculated automatically in the shopping cart before you complete your order.

The stated prices include value-added tax (VAT) but do not include the advance recycling fee (ARF). The ARF is a small additional fee that helps to ensure old electrical devices are properly recycled and disposed of in an environmentally friendly way.

By paying the ARF, you support sustainable disposal and ensure that valuable materials can be reused. Your contribution makes an important impact on environmental protection.

A customer account makes it easier to place orders and provides you with an overview of all your completed orders, invoices, and credit notes. Additionally, you can manage your personal information and addresses, track the status of your orders, and save favorite products.

To log in, click on the customer account icon at the top right of the page and enter your login credentials. If you do not have an account yet, you can quickly and easily register by clicking on «Register».

Yes, you can update your personal details and saved addresses directly in your customer account. Go to «My Account», then select «Customer Data» or «Change Password».

You can find your orders, invoices, and the status of your requests in your personal customer account. Click on the icon with your initials at the top right of the page. In the menu, you can access sections such as «Orders», «Invoices», or «Shopping Carts» to view the details.

For initial assistance and useful tips on using your devices, visit the «Troubleshooting» section. Here you can search for your product by entering the model number or selecting the device from a list. You will find detailed guides and solutions to common problems.

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