Data protection
This Privacy Policy applies to both historical and future personal data. By agreeing to the processing of your personal data, we will process not only the personal data collected from you in the future in accordance with this Privacy Policy but also your personal data already stored with us.
When we refer to the processing of your personal data in this Privacy Policy, we mean any handling of your personal data. This includes, for example:
- Collection
- Storage
- Management
- Use
- Transmission
- Disclosure
- Deletion of your personal data
Trisa Electronics collects personal data necessary for specific purchases and to provide better services to our customers. These data are used exclusively within the Trisa Group and are not shared with third parties.
Better services may include:
- Adapting the product range to customer needs
- Personalizing customer communication so that you receive offers tailored to your preferences and less advertising overall
- Simplifying processes such as purchases or bookings, allowing you to reach your goal more quickly
- How do we protect your personal data?
We employ technical and organizational security measures to safeguard your personal data and session data against unauthorized or unlawful processing and/or accidental loss, alteration, disclosure, or access. However, you should always be aware that the transmission of information over the Internet and other electronic means carries certain security risks, and we cannot guarantee the security of information transmitted in this manner.
- How long do we retain data, and where do we store it?
We retain your personal data for as long as we deem necessary or appropriate to comply with applicable laws or for as long as necessary for the purposes for which it was collected. We delete your personal data once it is no longer needed and, in any case, after the statutory maximum retention period has expired. Inactive customer accounts are systematically deleted after one year of inactivity and no response to the 30-day reactivation period. The personal data we collect is stored exclusively on servers in Switzerland.
- What rights do you have regarding your personal data?
You have the right to assert your data protection rights at any time. These include:
- The right to access your stored personal data
- The right to rectify and complete your personal data
- The right to object to the processing of your personal data or request its deletion
- The right to withdraw consent
- The right to lodge a complaint with supervisory authorities
- The right to restrict profiling to narrow circumstances
- The right to notification regarding the rectification or deletion of personal data or restriction of processing
- The right to data portability
- The right to object
- How can you contact us?
If you wish to assert your rights regarding your personal data or have questions or concerns about the processing of your personal data, you can contact us as follows: datenschutz@trisaelectronics.ch / +41 41 933 00 30. Your message will be forwarded internally to the data protection officer, and we will strive to respond to your questions or concerns promptly upon receipt.
- Who owns the data collection?
We are legally required to inform you about the owner of the data collection with your personal data. The owner of the data collection is Trisa Electronics AG.
- When do we collect personal data?
We collect your personal data whenever we interact with you. The situations in which we contact you are varied. For example, we collect your personal data in the following circumstances:
- You purchase our goods or services through our websites
- You use a service from our customer service
- You subscribe to a newsletter or other advertising about our goods and services
- You participate in a contest or sweepstake
- You join our customer loyalty program
- You communicate with us via phone, fax, email, voicemail, text messages (SMS), picture messages (MMS), video messages, or instant messaging
- You contact us at special events, such as trade shows or other events
- What personal data do we collect?
The personal data collected is required to process sales transactions. On the one hand, we collect personal data that you provide to us. On the other hand, we collect personal data that is automatically or manually recorded during your interaction with us, such as:
Personal Data
- First and last name
- Delivery address
- Billing address
- Language preferences
- Phone number(s)
- Email address(es)
- Customer number
- Information about subscribed newsletters or other advertising
- Consent to receive advertising
- Online customer account information (including account creation date, username)
Customer Activity Data
- Contract data (including contract date, type, content; contractual partners; contract duration; contract value; claims asserted from contracts)
- Purchase information (including purchase date, type, quantity, and value of purchased goods and services; shopping cart; abandoned shopping cart; payment methods used; purchase history)
- Customer service information (including returns, complaints, warranty cases, delivery information)
- Session data regarding visits to our websites
- Communications via phone, fax, email, voicemail, text messages (SMS), picture messages (MMS), video messages, or instant messaging
- Why do we process personal data?
We process your personal data for various purposes. These purposes can be grouped into different categories. Specifically, we may process your personal data wholly or partially for one or more of the following purposes:
8.1 Processing purposes related to our goods and service offerings
- Providing and selling our goods and services
- Processing orders and contracts, including sending order and shipping confirmations, delivery confirmations, deliveries, and invoicing
- Organizing and conducting customer service activities
- Organizing and conducting customer loyalty or reward card programs
- Organizing and conducting market research and opinion surveys
8.2 Processing purposes related to customer communication
- Providing, administering, and conducting customer communication by post and electronic means
- Business communication via post, telephone, fax, email, voicemail, text messages (SMS), picture messages (MMS), video messages, or instant messaging
8.3 Processing purposes related to direct marketing
- Simplifying processes—such as purchases or bookings—and using insights gained from customer behavior analysis to continuously improve all product and service offerings
- Reducing unnecessary advertising by using insights from customer behavior analysis for individualized and personalized direct marketing
- Sending individualized and personalized advertising by post or via telephone, fax, email, voicemail, text messages (SMS), picture messages (MMS), video messages, or instant messaging
- Personalizing and tailoring offers and advertisements on our websites, mobile apps, or channels on internet platforms, multimedia portals, or social networks
- To whom do we disclose your personal data?
We may disclose your personal data to other companies within the Trisa Group for the purposes specified in this Privacy Policy (see the Trisa Group in the relevant annual report of Trisa Holding). Other companies within the Trisa Group may use your personal data for their purposes, similar to how we do. Within the Trisa Group, employees have access to your personal data only to the extent necessary to fulfill their duties.
- How do we use cookies?
We also use cookies on our websites. Cookies are small files stored on your computer or mobile device when you visit one of our websites. We want to provide comprehensive information about our use of cookies.
10.1 Why do we use cookies?
The cookies we use primarily serve to ensure the functionality of our websites—such as the shopping cart feature.
10.2 What cookies do we use?
Most cookies we use are automatically deleted from your computer or mobile device at the end of your browser session (so-called session cookies). For example, we use session cookies to store your country and language preferences and your shopping cart across different pages of a browsing session.
We also use temporary or permanent cookies. These remain stored on your computer or mobile device after the browser session ends. On subsequent visits to one of our websites, your preferences and settings will automatically be recognized. These temporary or permanent cookies remain stored for periods ranging from one month to ten years, depending on the type of cookie, and are automatically deactivated after the programmed time. They help make our websites more user-friendly, effective, and secure.
10.3 What data is stored in cookies?
No personal data is stored in the cookies we use. The cookies we use cannot be associated with a specific person. When a cookie is activated, it is assigned an identification number.
10.4 How can you prevent the storage of cookies?
Most internet browsers automatically accept cookies. However, you can configure your browser to refuse cookies or to prompt you before accepting a cookie from a website you visit. You can also delete cookies stored on your computer or mobile device using your browser’s settings. If you choose not to accept our cookies or those of our partner companies, you may not see certain information on our websites, and some features that improve your visit may not work.
- How do we use log files?
Each time you access our websites, certain usage data is transmitted from your internet browser to us for technical reasons and stored in log files, also known as log files. This usage data includes: date and time of access to our website.
The analysis of log files helps us continuously improve and optimize our internet offerings, identify and fix errors more quickly, and manage server capacities. For example, we can determine at what times our internet offerings are particularly popular and allocate sufficient data capacity to ensure optimal usage.
- How do we use web analytics tools?
To continually improve and optimize our internet offerings, we use tracking technologies. Web analytics tools provide us with statistics and graphics that give us insight into the use of our websites. Data about website usage is transmitted to the corresponding server of the tool used. We use Google Analytics as an analysis tool, which transfers this data, including shortened IP addresses, preventing individual device identification. Google adheres to the data protection provisions of the "Swiss-U.S. Privacy Shield" agreement and has registered with the U.S. Department of Commerce for the "Swiss-U.S. Privacy Shield." (Information on the Swiss-U.S. Privacy Shield can be found at https://www.privacyshield.gov/Swiss-US-Privacy-Shield-FAQs). The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. Data is transmitted by Google to third parties only as required by law or within the scope of data processing agreements.
You can prevent Google from collecting and processing data generated by cookies and related to your use of the website (including your IP address) by downloading and installing the browser plugin available at the following link (http://tools.google.com/dlpage/gaoptout). For more information on Google Analytics and privacy, visit http://tools.google.com/dlpage/gaoptout or http://www.google.com/intl/en/analytics/privacyoverview.html.
- How do we use social plugins?
Our websites use social plugins, such as those from Facebook, Twitter, or Google+. The plugins are marked with the provider's logo and may include buttons such as "Like" or "Twitter" or "Google+."
When you visit our websites containing such a plugin, your browser establishes a direct connection to the provider's servers. The plugin content is transmitted by the provider directly to your browser and integrated into the website. The provider receives the information that you have accessed our website. If you are logged into the provider at the same time, the provider can associate the visit with your profile. If you interact with the plugins—for example, by clicking the "Like" button or leaving a comment—this information is transmitted directly to the provider by your browser and stored.
If you do not want the provider to collect data about you via our websites, you must log out of the provider before visiting our websites. Even if you are logged out, providers collect anonymized data through social plugins and may set a cookie. If you log into the provider later, this data may be linked to your profile.
If a login is offered via a social login service—e.g., Facebook Connect—data is exchanged between the provider and our website. With Facebook Connect, for example, this may include data from your public Facebook profile. By using such login services, you agree to the data transfer.
For the purpose and scope of data collection and further processing of your data by the provider, as well as your related rights and settings to protect your privacy, please refer to the providers' privacy policies.
If you do not want providers to collect data about you via these cookies, you can select the "Block third-party cookies" function in your browser settings. Your browser will then not send cookies to the server for embedded content from other providers. With this setting, some functions of our websites may no longer work.
14. Payment Security
The data exchanged between you and us is encrypted using a 256-bit SSL certificate. This corresponds to the standard used by banks for their online transactions. You can recognize this by the URL address of Trisa Electronics AG, which begins with https://, where 's' stands for secured. In addition, an icon in the form of a closed padlock appears. Saferpay by SIX is the secure e-payment solution for processing online payments over the Internet. The certified payment platform ensures secure transactions for credit and debit cards for both the shop operator and the cardholder.
Contact Information for Questions
Trisa Electronics AG
Kantonsstrasse 121
CH-6234 Triengen
Tel.: +41 (0)41 933 00 30
Mail: datenschutz@trisaelectronics.ch
Date: 01.05.2018
