Terms and Conditions (T&Cs)

These T&Cs govern all transactions carried out via the online shop www.trisaelectronics.ch (“online shop”).

Acceptance of the T&Cs is confirmed with the customer’s approval of an order.

Trisa Electronics AG may amend these T&Cs at any time. The version valid at the time of the order applies. Conflicting or differing conditions of the customer are not recognized.

Products and prices displayed in the online shop do not constitute a contractual offer but a non‑binding online catalogue. Subsequent changes or corrections (prices, descriptions, declarations) are reserved; publication errors do not entitle the customer to delivery.

The customer must provide truthful information when ordering. Orders placed under a specific username are attributed to the corresponding customer.

Minors (under 18) or persons not fully capable of acting confirm, by placing an order, that they have their legal representative’s consent.

The customer’s order is deemed an offer to Trisa Electronics’ online shop to conclude a contract.

After transmission, the customer automatically receives an acknowledgement of receipt; from that moment, the order is binding and can no longer be modified.

Trisa Electronics may reject orders, in whole or in part, without stating reasons. In such cases, the customer will be informed and any payments made will be refunded. Further claims are excluded.

The contract is concluded upon shipment of the ordered products or delivery of a pick‑up invitation for Trisa Electronics’ customer counter. The customer will be notified by email.

The customer must pay the valid prices published in the online shop. Payment is made in advance (transfer of the total amount incl. shipping/packaging). The advance invoice is emailed immediately after the order.

Accepted methods: credit cards (Visa, Mastercard, Diners Club) and debit card (Postcard).

Bank details (CHF)

Luzerner Kantonalbank
CH‑6002 Luzern
Account No.: 60‑41‑2
CHF IBAN: CH02 0077 8010 3005 6000 7
Purpose of payment: Order XXX (please state order no.)

Trisa Electronics AG
Kantonsstrasse 121
CH‑6234 Triengen

Shipment or pick‑up invitation occurs after receipt of payment. Products are not reserved before payment and may sell out in the meantime.

Before ownership is transferred, pledging, assigning as security, processing or modifying the products is prohibited without Trisa Electronics AG’s explicit consent.

Goods are sold while stocks last. No delivery of sample consignments. Delivery is at the customer’s risk.

7.1 Parcel shipping

Parcel costs are shown separately in the cart and on the invoice. Surcharges (express, urgent, oversized) are borne by the customer. If the customer fails to accept the goods and they are returned, the seller may terminate the contract; delivery costs and any loss of value will be charged.

7.2 Delivery by freight carrier

Costs are shown separately on the order confirmation and invoice. Extra services (e.g., delivery to floor, packaging disposal) are at the customer’s expense. If goods are not accepted, the above rules apply accordingly.

7.3 Delivery deadlines and dates

Delivery times shown online are indicative and non‑binding. In case of impediments, the customer will be informed; if the goods are no longer available, the order is cancelled.

If the 30 business‑day maximum cannot be met, the customer may withdraw in writing (valid if received after the deadline and before shipment). If shipment overlaps with the withdrawal, the right of return under section 11 applies; otherwise, the contract is deemed concluded.

In case of cancellation/withdrawal, amounts already paid are refunded. Further claims (damages for delay/non‑performance, consequential damages, lost profit) are excluded.

The customer must immediately check the delivered/collected products for correctness, completeness and transport damage.

Products with obvious damage to packaging or contents must be reported to the postal service immediately and acceptance refused (request a damage confirmation).

Delivery damage, incorrect or incomplete deliveries must be reported in writing within five calendar days of delivery/pick‑up; thereafter only hidden defects can be claimed.

Defective products must be returned without delay, with proof of purchase and (if available) the return form, to the address indicated or to Trisa Electronics’ customer counter during opening hours. After verification, the purchase price paid, including any shipping costs, will be refunded.

Liability is governed by applicable law. Trisa Electronics is not liable for slight negligence, indirect or consequential damages, lost profit, unrealised savings, delays in delivery, or acts/omissions of auxiliary persons.

No liability in particular for:

• improper, contract‑breaching or unlawful storage, installation or use,
• use of incompatible replacement parts/accessories (e.g., power supply),
• lack of maintenance or improper modifications/repairs by the customer or third parties,
• force majeure (natural events, moisture, falls/impacts), official orders.

Unless stated otherwise, new devices are covered by a 60‑month warranty from the date of purchase. Batteries/accumulators, wear‑and‑tear parts and casing components are excluded. For defects not covered by the warranty, fault diagnostics and related costs are borne by the buyer.

The warranty consists of replacement or repair in the event of material/manufacturing defects. No right to exchange for a new device or to return for a refund. Excluded: normal wear, commercial use, changes to original condition, cleaning, improper handling or damage by the buyer/third parties, damage due to external circumstances or batteries.

Condition: the defective device must be sent, at the buyer’s expense, with the dated/signed warranty card or purchase receipt.

A return is possible within 14 calendar days from the postmark or delivery/receipt confirmation. If no proof is available, the period starts from dispatch.

Conditions: product must be intact, clean, complete with accessories and safely packed; always include proof of purchase and completed return form, sent to the address indicated or handed in at the customer counter during opening hours. Return shipping costs are borne by the customer. Notification follows after inspection.

No right of return for:

• damaged items (except transport damage),
• missing original packaging,
• missing accessories,
• sealed goods unsuitable for return for health/hygiene reasons after seal removal,
• goods made to customer specifications or clearly personalised.

Refunds:

• Full refund: unopened, undamaged original packaging; no signs of use.
• Partial refund: opened/used items; deduction based on condition (at least 30% of item value, minimum CHF 10). Individual assessment also if packaging is damaged.

Return postage is generally borne by the customer. Exceptions (covered by Trisa Electronics):

• receipt of an item different from the one ordered,
• incorrect information in the online shop,
• receipt of an unordered item,
• receipt of a defective item,
• receipt of an incomplete product.

13.1 Unattributable or undeliverable returns

Returns that cannot be assigned to a customer or returned to the customer are stored for six weeks and then disposed of.

13.2 Data protection

The privacy policy forms an integral part of these T&Cs. By accepting the T&Cs, the customer also accepts the privacy policy.

13.3 Partial invalidity

If any provision of these T&Cs is invalid or ineffective, the validity of the remaining provisions remains unaffected.

13.4 Jurisdiction and applicable law

Exclusively Swiss substantive law applies, excluding the Vienna Sales Convention. Jurisdiction for consumers: Triengen/CH or their place of residence; in all other cases, Triengen/CH is exclusively competent.