Terms and Conditions
1. Scope
These Terms and Conditions (T&Cs) govern all transactions carried out via the online shop www.trisaelectronics.ch (hereinafter referred to as "online shop").
The acceptance of the T&Cs is confirmed with the approval of an order by the customer.
Trisa Electronics AG reserves the right to modify these T&Cs at any time. The applicable version is the one valid at the time of the order. The T&Cs cannot be unilaterally amended for an order. Conflicting or differing conditions of the customer are not recognized.
2. Offer
The products and prices displayed in the online shop do not constitute a contractual offer. They are presented as a non-binding online catalog. Subsequent changes to the offer and corrections of errors in prices, product descriptions, or declarations remain reserved at any time. Errors in the publication of the offer do not entitle the customer to claim the delivery of products.
3. Customer Order
The customer is obliged to provide truthful information when ordering products. Orders placed under a specific username are attributed to the corresponding customer.
Minors (persons under 18 years of age) or persons not fully capable of acting confirm with their order that they have the consent of their legal representative to conclude the purchase agreement.
The customer’s order is considered an offer to the online shop of Trisa Electronics to conclude a contract.
After the order is transmitted, the customer automatically receives a confirmation of receipt documenting that the order has been registered by the online shop. After receiving this confirmation, the customer can no longer modify the order and is bound by it.
Trisa Electronics reserves the right, without obligation to provide reasons, to reject orders in whole or in part. In such cases, the customer will be informed, and any payments already made will be refunded. Further claims are excluded.
4. Contract Conclusion
The contract is concluded upon the shipment of the ordered products or the delivery of a pickup invitation for the customer counter at Trisa Electronics. Once the order has been shipped, the customer will be notified via email.
5. Prices and Payment Methods
The customer must pay the valid prices published in the online shop for the purchase of a product. Payment for the products is made in advance, i.e., by transferring the total amount (calculated from the purchase price plus any shipping and packaging costs) to the account of Trisa Electronics AG. The advance payment invoice is sent immediately after the order by email.
Credit cards (Visa, Mastercard, Dinersclub) and debit cards (Postcard) are also accepted as payment methods.
Our bank details for CHF transfers are:
Luzerner Kantonalbank
CH-6002 Luzern
Account No.: 60-41-2
CHF IBAN: CH02 0077 8010 3005 6000 7
Purpose of payment: Order XXX (please provide the order number!)
Trisa Electronics AG
Kantonsstrasse 121
CH-6234 Triengen
Delivery or dispatch of the pickup invitation will take place after receipt of payment. Ordered products are not reserved until payment is received and may be out of stock in the meantime.
6. Retention of Ownership
Before ownership is transferred, it is prohibited to pledge, assign as security, process, or modify the products without the explicit consent of Trisa Electronics AG.
7. Delivery
The distribution of goods is subject to stock availability. Delivery of sample products is not possible. Delivery is made at the customer's risk and expense.
7.1. Delivery Methods
Parcel Shipping
The costs for parcel shipping are shown separately in the shopping cart and on the invoice, in addition to the price of the ordered products. Additional costs, such as postage for express, urgent, or oversized goods, are borne by the customer. If the customer fails to accept the ordered products on the agreed or indicated delivery date and the goods are returned to the seller, the seller may terminate the contract. The customer will be charged for the incurred delivery costs and any loss of value.
Delivery by Freight Carrier
The costs for delivery by freight carrier are shown separately on the order confirmation and invoice, in addition to the price of the ordered products. Additional costs for extra services, such as delivery to the floor or disposal of packaging, are borne by the customer. If the customer fails to accept the ordered products on the agreed or indicated delivery date and the goods are returned to the seller, the seller may terminate the contract. The customer will be charged for the incurred delivery costs and any loss of value.
7.2. Delivery Deadlines and Dates
The delivery times indicated in the online shop are non-binding.
In case of delivery obstacles, the customer will be informed without delay. If the goods are no longer available, the order will be canceled. If a maximum delivery period of 30 business days cannot be met, the customer has the option to withdraw from their offer immediately in writing. The cancellation is valid if it reaches Trisa Electronics after the delivery deadline and before the order is shipped. If the shipment of the order coincides with the customer’s cancellation letter, the customer may exercise their right of return according to section 10. Otherwise, the contract is deemed concluded.
In case of cancellation or withdrawal, any amounts already paid by the customer will be refunded. Further claims by the customer, particularly claims for damages due to delivery delays or non-performance, as well as consequential damages and lost profits, are excluded.
8. Obligation to Inspect
The customer must immediately inspect the delivered or collected products for correctness, completeness, and transport damage.
Products with obvious damage to the packaging or contents must be reported to the postal service immediately, and acceptance must be refused. The customer is required to obtain a damage confirmation report from the postal service.
Delivery damage, incorrect or incomplete deliveries must be reported to Trisa Electronics in writing within five calendar days from the date of delivery or pickup. After this period, only hidden defects can be claimed.
A defective product must be returned immediately with proof of purchase and, if available, the return form to the address indicated or to the customer counter of Trisa Electronics during its opening hours. After verification of the defects, the purchase price paid, including any shipping costs, will be refunded to the customer.
9. Liability and Disclaimer
Liability is governed by the applicable legal provisions. Trisa Electronics is not liable in any case for slight negligence, indirect or consequential damages, loss of profit, unrealized savings, damages due to delivery delays, or any acts or omissions by auxiliary persons of Trisa Electronics, whether contractual or non-contractual.
Furthermore, Trisa Electronics is not liable for damages resulting from the following causes:
- Improper, contract-violating, or unlawful storage, installation, or use of the products
- Use of incompatible replacement parts or accessories (e.g., power supply)
- Failure to maintain and/or improper modification or repair of the products by the customer or a third party
- Force majeure, including natural disasters, moisture, falls, impacts, etc., not attributable to Trisa Electronics, and official orders
10. Warranty
Unless otherwise specified, Trisa Electronics provides a 60-month warranty from the purchase date on all new devices. Batteries/accumulators, wear-and-tear parts, and casing components are excluded from the warranty. In cases of defects or faults not covered by the warranty, the buyer bears the costs for any fault diagnosis and associated expenses.
The warranty consists of replacing or repairing devices with material or manufacturing defects. There is no right to exchange for a new device or return with a refund of the purchase price. Excluded from the warranty are normal wear and tear, commercial use, changes to the original condition, cleaning tasks, consequences of improper handling, or damage caused by the buyer or third parties, as well as damages due to external circumstances or caused by batteries. The warranty is valid only if the defective device is sent, at the buyer's expense, to the address specified with the warranty card dated and signed by the sales point or the purchase receipt.
11. Returns
A return is possible within 14 calendar days from the date of the postmark or delivery/receipt confirmation. If the customer cannot provide the delivery/receipt confirmation, the 14-day period begins with the dispatch of the order.
The product must be returned undamaged, clean, complete with any accessories, and securely packaged for transport. The product must always be accompanied by proof of purchase and the completed return form, sent to the address specified on the return form or handed in at the Trisa Electronics customer counter during its opening hours. The return shipping costs must be borne by the customer. The customer will be notified by Trisa Electronics once the return has been reviewed.
No right of return exists in the following cases:
- For damaged items (except for transport damage)
- If the original packaging is missing
- If accessories are missing
- For sealed goods that are unsuitable for return for health or hygiene reasons if their seal has been removed after delivery
- Goods made to customer specifications or clearly tailored to personal needs
The following refund rules apply:
- Full refund at purchase price:
The item is in unopened, undamaged original packaging. No signs of use, and the original packaging is present. - Partial refund:
For opened/used items, a deduction based on the condition of the goods will be applied, at least 30% of the item value, but no less than 10 CHF. Individual checks will also be carried out for damaged packaging.
12. Return Costs
The postage costs for returning items are generally borne by the customer. In the following cases, the return costs are covered by Trisa Electronics:
- Receipt of an item different from the one ordered
- Incorrect information in the online shop (in Trisa Electronics' offer)
- Receipt of an unordered item
- Receipt of a defective item
- Receipt of an incomplete product
13. Additional Provisions
13.1 Unattributable or Undeliverable Returns
Returns that cannot be assigned to a customer or returned to the customer will be stored by Trisa Electronics for six weeks and then disposed of.
13.2 Data Protection
The privacy policy is an integral part of these T&Cs. By accepting these T&Cs, the customer also agrees to the privacy policy.
13.3 Partial Invalidity
If individual provisions of these T&Cs are invalid or ineffective, the validity of the remaining provisions remains unaffected.
13.4 Jurisdiction and Applicable Law
Exclusively Swiss substantive law applies, excluding the Vienna Convention on Contracts for the International Sale of Goods.
For claims by consumers, the place of jurisdiction is Triengen/CH or their residence. In all other cases, Triengen/CH is the exclusive place of jurisdiction.
